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If you have been able to play JumpStart World in the past, please send an email with details of your problem to our Help Form mailbox on

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For more information on making changes to your firewall, check with your Firewall software manufacturer. You will need to add JSK.exe, JS1.exe or JS2.exe and Parent.exe to your Program Control in your Firewall options. If you have never been able to play JumpStart World, this could be your firewall software. When my child launches the game, the вЂќUpdating.вЂќ screen comes up but the status bar never moves and appears frozen. If the updating screen stays on for longer than 20 minutes, and youвЂ™ve been able to play the game in the past, please contact us via the Help form

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Update time depends on your internet connection and internet traffic. The game is downloading new features and levels of the game. Running JumpStart World When my child launches the game, the вЂќUpdating.вЂќ screen comes up for a really long time.

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You need to download this file, unzip it to your desktop and run it then try registering again. There is a small file you can download and run that should fix this problem. В» Back to top At the end of registration, after successfully registering I get the message вЂќRegistration Cancelled.вЂќ Please make sure to enter unique names for each child you register. You have entered the same name twice in the вЂќChild NameвЂќ area during registration. В» Back to top When entering my childвЂ™s name I get a вЂќunique nameвЂќ error message. In addition, we will email you parent tips and progress reports to help you keep up-to-date with your childвЂ™s learning progress. Your email address essentially is your User ID, which will be used to keep track of your account status. В» Back to top Why do you need my email address?

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You can enter up to 3 children per grade free of charge. В» Back to top How many childrenвЂ™s names can I enter in one grade? That name will appear in the game and in all records and reports that JumpStart World creates for you. Remember to enter the childвЂ™s name as you wish it to appear in the game and the progress reports. You will be asked to enter the name of the child who will be playing JumpStart World. In order to get the personalized game play experience for you and your child, you have to register. Registering JumpStart World Do I have to register in order to play?

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You can speed up the install by copying the entire contents of the CD to a folder on your desktop, then running the install.exe inside the folder on your hard drive. It is spinning and getting вЂќstuckвЂќ.Дuring installation sometimes antivirus software or CD-ROM speed can get in the way of files installing and cause the CD to spin and the install to appear to stop or get вЂќstuckвЂќ. Put the CD in the CD-ROM drive and select Install from the Autorun screen. В» Back to top I bought the game at retail.

Scroll down to the bottom of the page, click on the вЂќDownloadвЂќ button.

Click on button вЂќDetailsвЂќ for order #.

Click on вЂќMy AccountвЂќ at the top of the page.

If you are unable to locate the downloadable file, please login to your KA account and re-download the product again following the instructions below: В» Back to top I downloaded the game but I canвЂ™t find the file to open, what do I do? Subsequent downloads should happen in the background while you play, and take no longer than 20 minutes each. This download could take up to 45 minutes depending on your internet connection and traffic. The initial download when you first purchase the game is the largest. The download file sizes vary depending on where you are in the game. The Content-Length header is not available in the serverвЂ™s HTTP reply.вЂќДownloading and Installing JumpStart World Why does it take so long to download?

I'm gettin the error вЂќ-2145386479: The server did not return the file size.

Enable your Internet Connection' even though I know my connection is fine.

I'm getting the message 'Get a grown-ups help.

I'm getting the message вЂќInternet Connection Not AvailableвЂќ even though I know my connection is fine.

When updating, the get the error вЂќError getting child list.вЂќ.

When my child launches the game, the вЂќUpdating.вЂќ screen comes up for a really long time.

At the end of registration, after successfully registering I get the message вЂќRegistration Cancelled.вЂќ.

When entering my childвЂ™s name I get a вЂќunique nameвЂќ error message.

How many childrenвЂ™s names can I enter in one grade?.

Do I have to register in order to play?.

I downloaded the game but I canвЂ™t find the file to open, what do I do?.

Downloading, Installing, Registering & Running JumpStart WorldДownloading and Installing JumpStart World